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Great Professionals Are Also Great Conversationalists.
Our Communication Skills Parcours and Signature Training.
A practical, research-informed pathway to assertive, healthy, and psychologically safe communication at work. This program equips participants with tools to express themselves clearly, manage difficult conversations, set boundaries, and foster collaborative dialogue — all while promoting mental well-being and resilience in professional settings. It lasts 2 half days and has an online follow up for each cohort to practice the skills. Maximum number of participants is 20.
Target Audience: Professionals, managers, and teams seeking to improve communication skills, manage conflicts constructively, and navigate digital and interpersonal challenges in the workplace.
Discover the Content: 5 Modules
Module 1: Assertive Communication & "I Statements:
Duration: 2 hours Focus: Foundation of assertive, respectful communication Key Learning Points: • Understanding assertiveness vs. agressiveness and passiveness • Building psychological safety and transparency through honest expression • Using "I statements" to: ○ Own emotions and opinions ○ Reduce defensiveness in others ○ Foster dialogue rather than confrontation • Practicing clear, empathetic communication in everyday workplace scenarios Outcome: Participants gain confidence in expressing needs and feelings while maintaining respect and collaboration.
Module 2: Open Questions & Non-Violent Communication (NVC)
Duration: 2 hours Focus: Enhancing dialogue and conflict prevention Key Learning Points: • Transforming closed questions into open questions to invite dialogue • Linking "I statements" with open questions for richer conversations • Introduction to the NVC framework: Observation → Feelings → Needs → Request • Applying NVC in realistic workplace situations, including interruptions or disagreements Outcome: Participants learn to deepen conversations, encourage understanding, and manage potential conflicts properly.
Module 3: Difficult Conversations — Boundaries & Saying No
Duration: 2 hours Focus: Managing personal and professional limits Key Learning Points: • Recognizing and protecting boundaries for well-being and productivity • Checklist for difficult conversations: reporting break of trust at work in a human way • Step-by-step strategies for saying no respectfully • Handling unfeasible requests, interruptions and disagreements across different cultures • Role-playing challenging scenarios for real-world application Outcome: Participants develop skills to assert boundaries confidently while maintaining good relationships.
Module 4: Feedback, Behavior Change & Emotional Regulation
Duration: 2 hours Focus: Constructive feedback and tough conversations Key Learning Points: • Techniques for delivering feedback that encourages behavioral change from our interlocutor: changing something that is bothering us • Tips on how to give feedback across generations • Managing emotions and regulating them during tense conversations: the "post-it technique" • Practical exercises for immediate workplace application Outcome: Participants can give and receive feedback effectively, handle escalations, and maintain professionalism under pressure.
Module 5: Digital Boundaries & Written Communication
Duration: 2 hours Focus: Healthy communication in digital context Key Learning Points: • Establishing boundaries for emails, messaging apps, and team communication • Managing stress and overload in digital interactions • Case studies to practice applying principles to real-world workplace scenarios Outcome: Participants reduce digital stress, and communicate clearly in virtual and hybrid work environments.
Never Stop Communicating.
It's for your company's sake.
The Why and the strategy behind this educational program for companies:
The mental wellbeing of every individual is profoundly influenced by the element of communication in all areas of life. In a corporate setting, employees' mental wellbeing is greatly impacted by the way communication unfolds within the organization. Even per email communication!
Within all the daily corporate these interactions, psychological safety at work is important to be able to speak up about difficult topics. Many people do not know how to communicate, they were never taught to; there are many cultures and generations working together, and cognitive interpersonal skills have never been more valuable. Let's learn how to do it correctly. By doing so we obtain the following:
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People with less fear of conflict and wanting constructive conversations;
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Better delivery of feedback across cultures and generations;
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More creativity because people dare to speak up and bring initiatives;
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Better atmosphere at work and consequently better company culture;
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Mental health issues like burnout, often caused by overpromising, lack of workload clarity and poor communication, diminish.
Here is what participants have reported over the years:
📈 87% of participants reported heightened awareness on burnout prevention.
📈 52% experienced increased confidence in their communication skills after only half day training.
📈 80% expressed a strong desire to make this training mandatory within their company.
📈 50% of requests involve specific assertiveness trainings for women in leadership.
Meet the Trainer
This training is facilitated by our founder Alessandra Patti, professional trainer and highly experience on the topics of assertive communication and mental wellbeing at the workplace. Her ideas on how to bridge assertiveness and mental wellbeing were featured by World Radio Switzerland in 2023. Listen Here.
